Stay at the best, but pay less with

(407) 740-6442 - 1 (800) 894-0680

(U.S. and Canada)

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Customer Care

You can book online on our secured server for instant confirmation.

From U.S. and Canada, call for assistance at 1-800-894-0680

From locations outside the U.S. 1-407-740-6442

Our call center hours of operation: call center is serviced by Travelnow on a 24 hours a day, 7 days a week year round.

Reservations made through Travelnow are on a prepaid basis and changes or cancellations must be done through them (see Additional Destinations below).

Preferred Destinations
If your reservation was made in one of our Preferred Destinations online and you received a confirmation from starting with the letters CRS, to view, change, or cancel an existing reservation, you can easily log into your account by clicking the “My Account button” at the top of the page.

To log in, use your email address and the password you created.
If you have forgotten your password, simply click the link that says “Forgot your password?” and fill in the required information.

Your password will be sent to the email address you used in creating the account.
You may also call at (407) 740-6442 Monday to Friday from 9:00AM to 5:00PM EST.
The customer service call center is closed on weekends and all mojor U.S. Holidays.

If our call center is closed and you are scheduled to arrive at the hotel within 72 hours, we recommend you call the hotel directly. The phone number for the hotel is listed on the confirmation e-mail you received from when you made your reservation.

Additional Destinations
If you prepaid your reservation (your credit card was charged for the full payment upon submitting your reservation request), and your reservation was made in one of our Additional Destinations, your reservation is through our travel partner, TravelNow. Please click here to view, change or cancel an existing reservation. You will need your itinerary number and email address associated with the reservation. Your itinerary number can be found at the top of your email confirmation. If you do not have your itinerary number, please call 1-800-894-0680.

Please note that any changes in your reservation could result in charges applicable by policy and availability.

Contact by email or mail
Contact by email: reservations [at]
Contact by mail: CRS, PO Box 941289, Maitland, FL 32794-1289

Subscribe or Unsubscribe from CRS Traveler (newsletter) CRS Traveler: Hotel Deals and Hot Destinations is our email newsletter with your insider’s scoop on hotel deals, hot destinations, savvy travel, and specials. Subscribe or unsubscribe by logging into your account using the “My Account” button at the top of the page. You can also unsubscribe by using the Unsubscribe link at the bottom of each newsletter. We do not sell, share or rent subscriber information to third parties.

Privacy Policy
We encourage you to review our

Privacy Policy
, and become familiar with it. We especially want to make it clear that we do not sell, share or rent our customers’ personal information to third parties.

About Us is an online hotel reservation service designed primarily for vacationers and business travelers from small to medium-sized businesses. Celebrating its 20th year in operation, (formerly Central Reservation Service) offers great rates and special deals at hotels and resorts, with no cancel or change fees. Our office is located at 237 Lookout Place in Maitland, a suburb of Orlando, FL.


The Internet’s finest, FREE* Hotel Reservation Service

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